The Community gives members a place to connect, ask questions, share experience and learn from others working through similar challenges. It’s designed to make improvement feel less isolated. Instead of trying to work everything out alone, members can join useful discussions, ask questions, take part in challenges, attend community sessions and see what others are trying, testing and learning.
What the Community Hub helps you do
The Community helps members learn with others, not just from content. It gives members a place to ask questions, get ideas, share progress, discuss common challenges and shape what gets created next.
You can use it to:
Ask questions when you are unsure what to do next
Join discussions around shared challenges and topics
Learn from other members facing similar situations
Share examples, small wins and lessons learned
Take part in prompts, challenges and community activities
Join live sessions, roundtables and meetups
Suggest new resources, tools, workshops or campaign ideas
See what others are working on and what they are learning
Core components
Discussion Spaces
Discussion Spaces are the main areas where members can post questions, share ideas, start conversations and respond to each other.
They are organised around useful topics, challenges, audiences or hub areas so conversations do not become a general dumping ground. Members should be able to find the right place to ask a question and return later to find useful discussions.
Ask Us Anything
Ask Us Anything gives members a clear way to ask Lighthouse questions. This might be a recurring thread, live session, monthly call or structured question area where members can get expert input in a shared setting. Ask Us Anything gives the wider community access to useful answers, practical advice and expert thinking.
Member Questions and Answers
Member Questions and Answers capture the common questions, useful answers and repeated blockers that come up across the community. Over time, this becomes a practical knowledge base shaped by real member needs. Some answers may stay as community responses. Others may become FAQs, Quick Wins, Playbooks, Insights, AI Lab resources or Campaign Hub updates. This helps the community create value beyond the original discussion.
Peer Support
Peer Support is where members help each other by sharing experience, advice, examples and encouragement. The value comes from hearing what others have tried, what worked, what was difficult and what they would do differently next time. This is one of the most valuable parts of the Community Hub because it helps answer the question: what are others like us doing?
Show and Tell
Show and Tell gives members a place to share what they have created, tested or improved. This could include campaign examples, landing pages, email journeys, content ideas, dashboard snapshots, AI experiments, event promotion ideas, onboarding improvements or small wins.
The aim is to make progress visible, encourage practical sharing and help others see what improvement can look like in real situations.
Challenges
Challenges give members small, structured activities to take part in. These might include weekly prompts, monthly improvement challenges, quick review tasks, content ideas, AI experiments, campaign planning prompts or “try this and share what happened” activities.
Challenges help keep the community active and useful. They give members a reason to take action, reflect on the result and learn alongside others.
Events and Meetups
Events and Meetups are community-based sessions that bring members together. They might include live Q&A sessions, roundtables, peer discussions, themed clinics, guest sessions, demos, feedback sessions or informal meetups.
Feedback and Suggestions
Feedback and Suggestions give members a clear way to shape the hub. Members can suggest new playbooks, request tools, share feedback on existing resources, propose workshop topics, ask for AI Lab experiments or highlight what feels confusing, missing or difficult.
This connects the Community directly to Continuous Improvement. The community does not just use the hub. It helps improve it.
Introductions
Introductions give members a simple way to say who they are, what they do, what they are working on and what they would like help with. A good introduction makes it easier for members to feel part of the community from the start.
Announcements
Announcements keep members up to date with new resources, upcoming workshops, community sessions, platform changes, campaign kits, AI Lab updates and important guidance.
They should support the community, not dominate it. The Community Hub should still feel like a shared space, not just a broadcast channel.
How the Community connects to the wider hub
The Community Hub is where members ask, share and learn together. It connects naturally to the rest of the hub ecosystem.
The Knowledge Hub provides structured learning and practical guidance.
The Digital Toolkit gives members useful tools, plugins and platforms to explore.
The AI Lab helps members test and apply AI safely.
The Campaign Hub gives members campaign support they can discuss, adapt and share.
Insights turn member feedback, survey data and community patterns into useful evidence.
Pathways give members a guided route through the wider ecosystem.
The promise
The Community Hub gives members a practical place to learn from Lighthouse and from each other.
It is designed to be useful, supportive and focused on action. Members can ask questions, share progress, learn from real examples and help shape what the hub becomes over time.
The more members contribute, the more useful the community becomes.